American Heart Association Quality & Systems Improvement Director in Milwaukee, Wisconsin


Are you ready to join an organization where you can make an extraordinary impact every day?

Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.


The American Heart Association (AHA) has an excellent opportunity for a Quality & Systems Improvement Director (QSI Director) located in our Milwaukee, WI office. The QSI Director functions as consultant, account manager and business developer to healthcare organizations on Get With The Guidelines ®. Responsibilities include identifying, securing, cultivating and managing relationships with hospital partners and other key stakeholders with regards to quality improvement; implementing the Get With the Guidelines® hospital based quality improvement program in defined markets to achieve program goals; managing hospital account activities, including retention of current hospital accounts, engaging the medical community with regards to the program; and partnering with state health departments, quality improvement organizations, health plans and other agencies to ensure that our quality improvement initiatives are key priorities within their organizations. The Director will be responsible for building strong relationships and establishing themselves as a quality resource in their market. Other duties will be based on implementation responsibilities assigned by the Senior Director, Quality & Systems Improvement and/or Vice President, Quality & Systems Improvement (QSI). This is a 2-year full-time assignment, with potential to extend beyond 2 years. #LI-CS1

  • Uses a consultative sales approach to introduce, implement, and facilitate all elements of the Get With The Guidelines®.

  • Functions as an educator and advisor to ensure effective implementation and utilization of the AHA’s Get With The Guidelines clinical registry and performance improvement program, including trouble-shooting and timely follow-up on specific customer issues.

  • Works collaboratively with hospitals and other healthcare organizations to promote adherence to AHA’s treatment guidelines, and support progress within the quality improvement continuum to achieve AHA national award recognition.

  • Develops and cultivates effective partnerships with hospital leaders and staff to identify and leverage opportunities for improving clinical performance and expand usage of AHA quality programs.

  • Identifies, cultivates and maintains key market stakeholder and volunteer relationships impacting program goals such as: hospital systems, EMS providers, hospital associations, Departments of Health, health plans, etc.

  • Serves as a resource by demonstrating a comprehensive understanding of the benefits of the program and the ability to surmount barriers through a consultative, value added approach.

  • Interacts with appropriate affiliate staff and volunteers to leverage opportunities and provide seamless customer relationship management.

  • Creates executive level recommendations, communications and presentations based on market and data analysis and research.

  • Promotes AHA/TJC cardiovascular accreditations and certifications and AHA’s ambulatory quality suite of programs to potential customers. Address initial inquiries from potential customers.

  • Other duties as assigned by the Senior Director, QSI and/or Vice President, QSI.

The position is based in our Milwaukee, WI office with primary responsibility for the state of Wisconsin. The position involves some local travel and occasional overnight travel.


Minimum Qualifications:

  • Must have at least 2 years of professional experience in healthcare, marketing, finance, or business development industry.

  • Clinical nursing experience, hospital quality improvement, and/or stroke and cardiac care knowledge a plus.

  • Bachelor's degree preferred or equivalent education and experience.

  • Knowledge of quality improvement strategies and/or data collection is required.

  • Clear, well developed oral and written communication and presentation skills as well as strong analytic skills.

  • Experience managing large-scale projects and management of relationships with external alliances

  • Attention to detail and proactive problem-solving capabilities

  • Relevant experience with a national clinical quality improvement program that incorporates clinical data capture within a process improvement framework preferred.

  • Experienced in influencing performance without direct line accountability.

  • Ability to travel up to 25-30% with possible overnights

  • Must have at least basic knowledge and skill with Microsoft Office 2010 or higher used for Word, Excel and PowerPoint. Advanced knowledge and skill with these programs is preferred. These skills are subject to testing.

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

Be sure to follow us on Twitter to see what it is like to work for the American Heart Association and why so many people enjoy #TheAHALife EOE Minorities/Females/Protected Veterans/Persons with Disabilities

Requisition ID 2018-3086

Job Family Group Health Strategies & Programs

Job Category Health Services