American Heart Association Quality & Systems Improvement Director in Chicago, Illinois


Are you ready to join an organization where you can make an extraordinary impact every day?

Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.


The American Heart Association (AHA) has an excellent opportunity for a Quality & Systems Improvement Director (QSI Director) located in our Chicago, IL office. The Director, Quality and Systems Improvement functions as consultant, account manager and business developer to healthcare organizations on Get With The Guidelines ®. Responsibilities include identifying, securing, cultivating and managing relationships with hospital partners and other key stakeholders with regards to quality improvement; implementing the Get With the Guidelines hospital based quality improvement program in defined markets to achieve program goals; managing hospital account activities and engaging the medical community with regards to the program; and partnering with state health departments, quality improvement organizations, health plans and other agencies to ensure that our quality improvement initiatives are key priorities within their organizations. This is a 2-year full-time assignment, with potential to extend beyond 2 years. #LI-CS1

Essential Job Duties:

  • Uses a consultative sales approach to introduce and implement Get With The Guidelines focusing on expansion of AHA’s Mission: Lifeline cardiac systems of care initiative in metro Chicago and outstate Illionois.

  • Consultative for Mission: Lifeline and systems of care development in key markets, as defined by VP.

  • Promote AHA/TJC cardiovascular accreditations and certifications and AHA’s ambulatory quality suite of programs to potential customers. Address initial inquiries from potential customers.

  • Functions as an educator and advisor to ensure effective implementation and utilization of the AHA’s Get With The Guidelines clinical registry and performance improvement program.

  • Works collaboratively with hospitals and other healthcare organizations to treat patients according to AHA’s guidelines and progress within the quality improvement continuum to achieve AHA national award recognition.

  • Develops and cultivates effective partnerships with hospital leaders and staff to identify and leverage opportunities for improving clinical performance and expand usage of AHA quality programs.

  • Serves as a resource by demonstrating a comprehensive understanding of the benefits of the program and the ability to surmount barriers through a consultative, value added approach.

  • Provides goal driven strategic planning support focusing on top opportunity markets including the identification & execution of health system contracts under the direct supervision of the VP.

  • Creates executive level recommendations, communications and presentations based on market and data analysis and research.

The position is based in our Chicago, IL office with primary responsibility for metro Chicago and regional responsibilities for central and southern IL. The position involves some local travel and occasional overnight travel. Regional consultation in growth opportunity markets working collaboratively with local QSI Directors, volunteers and staff as directed.


Want to help get your resume to the top? Take a look at the experience we require:

This position is ideal for candidates who have the clinical or business expertise and experience to fully understand the benefits of Get With The Guidelines and the talent to translate that to practical application within the acute care and outpatient clinical settings.

  • Can you get others excited about taking on projects that we know will impact quality care?

  • Do you have the natural ability to manage multiple projects while keeping all stakeholders well informed?

  • Do you have the tenacity and initiative to drive results in collaboration with partners internally and across the healthcare community?

  • Do you thrive on selling ideas and programs to key strategic alliances, professional volunteers, and funding partners and influence them to action?

  • Can you use analytical skills to identify customers, build high level relationships, negotiate and execute contracts?


  • 2 years of experience in a professional field such as healthcare, marketing, finance, or business development.

  • Bachelor's degree in nursing, business, community or public health or equivalent; Master's degree preferred, but not required.

  • 2 years of clinical nursing experience, sales/marketing, business administration and/or hospital quality improvement experience

  • Clear, well developed oral and written communication and presentation skills as well as strong analytic skills.

  • Attention to detail and proactive problem-solving capabilities

  • Relevant experience with a national clinical quality improvement program that incorporates clinical data capture within a process improvement framework preferred.

  • Chicago office based with opportunities to work remotely.

Attracting talented, committed employees means offering a competitive benefits package, ongoing professional development and training, and a diverse and inclusive environment in which to work and grow. And we do.

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

Be sure to follow us on Twitter to see what it is like to work for the American Heart Association and why so many people enjoy #TheAHALife EOE Minorities/Females/Protected Veterans/Persons with Disabilities

Requisition ID 2018-3187

Job Family Group Health Strategies & Programs

Job Category Health Services